Website Terms of Use

Please read these Website Terms of Use (“these Terms”) carefully. By accessing this website and any pages hereof, you acknowledge that you have read these Terms and that you agree to be bound by them. If you do not agree to all of these Terms, you are not an authorised user of this website and you should not use this website.

This website has been developed by D&A Industries Co. Ltd. (“D&A”) and is managed by the same. D&A reserves the right to change, modify, add or remove portions of these Terms at any time without prior announcement and for any reason. Such changes shall be effective immediately upon posting. You shall therefore review these Terms every time prior to accessing this website to note any changes or amendments that may have been made. You acknowledge that by accessing this website after D&A has posted changes to these Terms, you are agreeing to these Terms as modified.

No warranty or representation

The information and materials contained on this website, including texts, graphics, links or other items are for information purpose only. No representation is made either expressly or impliedly, for the adequacy, completeness or correctness of the information and materials provided on this website. We recommend you to independently check, evaluate and decide on the accuracy and reliability of any information you obtain from this website. In particular, you should refer to the safety datasheets and technical specifications, and the instructions of our products, with a view to determine their suitability for the intended processes and purposes. Should you require any specific advice or instructions concerning our products or services, please contact us directly.

The information and materials contained on this website are provided “AS IS” and without warranties of any kind, either expressed or implied. To the fullest extent permissible pursuant to applicable law, D&A disclaims all warranties, including, but not limited to, any warranty of non-infringement of third-party rights and any implied warranties of merchantability and fitness for a particular purpose. D&A does not warrant, either expressly or impliedly, the accuracy or completeness of the information, text, graphics, links or other items contained on this website and does not warrant that the functions contained in this website will be uninterrupted or error-free, that defects will be corrected, or that the website will be free of viruses or other harmful components. D&A expressly disclaims all liability for errors and omissions in the materials on this website and for the use or interpretation by others of information contained on the website.

Trademarks, Copyrights and other Intellectual Property

All trademarks, trade names and logos displayed on this website are proprietary to D&A and/or their respective owners. Nothing contained on this website should be construed as granting any license or right to use any trademark displayed on this website without the written permission of D&A or such other third party that may own the trademark displayed on this website. Your use of the trademarks displayed on this website, except as provided herein, is strictly prohibited.

The contents published on this website are the sole property of D&A and are protected by applicable trademarks, copyrights and/or other intellectual property rights. Such content is solely for your personal, non-commercial use. Accordingly, you may not copy, distribute, modify, post, frame or deep link this website, including any text, graphics, video, audio, software code, user interface design or logos. You may download material displayed on this website for your personal use provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute modify, transit, reuse, repost, or use the content of this website for public or commercial purposes, including all texts, images, audio and video, without D&A’s written permission. Modification or use of the materials for any other purpose violates D&A’s intellectual property rights.

Links to Other Websites

This website may contain links to websites operated by third parties. D&A has no control over and is thus not responsible for any such other websites, the contents therein or the products/ services offered. The existence of any such links shall not constitute an endorsement of, or representation or warranty by D&A regarding such websites, the contents of the websites, the products or services of the websites or the operators of the websites. Your access to and use of such linked websites is governed by the terms of use of those sites, and shall be at your own risk.

Forward-looking Statements

Some information contained on this website may contain forward-looking statements. These forward-looking statements are based on the current beliefs, assumptions, expectations, estimates, and projections of the management of D&A about the business, the industry and the markets in which D&A operates.
These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond D&A’s control and are difficult to predict. Consequently, actual results could differ materially from those expressed, implied or forecasted in these forward-looking statements.
Reliance should not be placed on these forward-looking statements, which reflect the views of the management of D&A as at the date the information was loaded onto this website only. D&A undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after publication of this information on this website.

Applicable law

The information provided on this Website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong SAR. The courts of the Hong Kong SAR shall have non-exclusive jurisdiction to hear and determine any suit, action or proceeding, and to settle any disputes, which may arise out of or in connection with these Terms and, for such purposes, you agree to submit to the jurisdiction of the courts of the Hong Kong SAR.

Limitation of liability

Users of this website access the website and rely on its content at their own risk. To the fullest extent permissible by applicable law, D&A and its affiliates and their respective officers, directors, employees or agents will not be liable to you or anyone else for any damages of any kind, including but not limited to direct, indirect, special, incidental or consequential damages, injuries, losses or expenses arising in connection with this website or use or inability to use thereof or the errors or omissions in the information and materials provided on this website by any party, even if D&A has been advised of the possibility of such damages or losses, including, without limitation, from the use or attempted use of this website or another linked website.

Timeliness of Content

All content on this website is presented only as of the date published or indicated, and may be superseded by subsequent market events or for other reasons. In addition, you are responsible for setting the cache settings on your browser to ensure you are receiving the most recent data.

System Outages and Incomplete Transmissions

Internet software or transmission problems may produce inaccurate or incomplete copies of information and materials that may be downloaded and displayed on a user’s computer. D&A is not liable for any damages, changes or omissions that occur during transmission of information and materials.


D&A may terminate your access to this website for any reason, without prior notice.


No waiver by D&A of any right under a term or provision of these Terms will be deemed as a waiver of any other right, term or provision of these Terms at the time of such waiver or a waiver of that or any other right, term or provision of these Terms at any other time.


If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions.

Subscribe to our newsletter

The email you provided above will be used for the purpose of sending you our updated information and newsletters from time to time. You may opt-out from our mailing list any time free of charge, or request access to and correction of your personal data held by us. Such request should be made to

Prevailing Language

In case of discrepancies between the English and Chinese versions of these Terms, the English version shall prevail.

Terms & Conditions


General Terms and Conditions

  1. Services

1.1  We are Lorence Chemical Company Limited (collectively “we”, the “Company” ) and we own and operate the site. Our site facilitates a convenient way to shop online.

1.2  By using our site you agree to be bound by the following terms and conditions. Please read them carefully.

1.3 We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1.4  The meaning of some words used in these terms and conditions:

1.4.1 “we”, “us” or “our” is a reference to the Company.

1.4.2 “you” or “your” is a reference to the person to whom we are delivering merchandise and who is required to pay for the merchandise we delivered.

1.4.3 “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.

1.4.4 “merchandise” means the goods you ordered through our site, which you will pay for.

1.4.5 “intellectual property rights” means any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.


  1. Registration

2.1  You are required to register with us when you use the services or place an order. Non-registered users are allowed to browse the site only. By registering you are making a statement, upon which we are entitled to rely, that you are capable of forming a legally binding contract.

2.2  You represent to us through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.

2.3  In consideration of your use of our services, you agree to:

2.3.1 provide true, accurate, current and complete information about yourself when filling out our registration form; and

2.3.2 maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.


  1. Order

3.1  When you place an order you are making an offer to buy from us the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

3.2  We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

3.2.1 details of what you have ordered,

3.2.2 details of the price charged,

3.2.3 information about the progress of your order.This communication will be our acceptance of your order. You may track your order status online.

3.3  Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

3.4  The availability of the merchandise as shown online will be updated regularly.  However they may not be always up to date and should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

3.5  We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

3.5.1 no sufficient stock to deliver the merchandise you have ordered;

3.5.2 no delivery can be arranged for your area; or

3.5.3 one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error.

3.6  If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) working days (excluding Saturdays, Sundays and public holidays) of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.


  1. Price and Payment

4.1  We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale fluctuate from time to time, we cannot state the definite price until we send you our acceptance of your order.

4.2  If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

4.2.1 cancel your order, or

4.2.2 contact you to ask you whether you wish to pay the higher price or cancel your order.

4.3  If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

4.4  For self-collected orders, we accept cash payments upon self-collection, or credit card payments in advance.  For delivery orders, we only accept credit card payments made by Visa, MasterCard and Paypal in advance. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment. Title in the merchandise does not pass to you until payment has been received.

4.5  We use third party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.


  1. Delivery

5.1  We only make deliveries in the specified areas of Hong Kong from Monday to Friday except on Saturdays, Sundays, public holidays and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas, outer islands and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.

5.2  If you choose delivery, we will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider.  The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery.

5.3  Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within two (2) working days (excluding Saturdays, Sundays and public holidays) after your order is accepted. If you have specific requirements on delivery time, please contact us for arrangement.

5.4  You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

5.5  Unless otherwise specified, please refer to our site for details of the delivery charges and free delivery threshold. We reserve the right to amend the same at any time and from time to time.

5.6  If we are unable to deliver the item ordered for whatever reason, we will notify you as soon as possible and refund to you the purchase price and/or delivery charges, without interest. In no event shall be we liable for any increased cost, loss of profits or goodwill or any other special, incidental, direct or indirect or consequential damages due to any late delivery or non-delivery of the merchandise.

5.7  There will be no refund of delivery charges and/or additional charges for unsuccessful delivery due to an unattended recipient address upon arrival of goods.  Should delivery be rescheduled in such circumstance, re-delivery charges and/or additional charges (if any) shall be paid by you.


  1. Returns or Exchanges

6.1  Merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

6.1.1 the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

6.1.2 the packaging of the merchandise must be in the condition in which it was delivered to you;

6.1.3 for self-collected orders, a request for return or exchange is made by you personally at our store and confirmed by our side to proceed the return or exchange; for delivered orders, a request for return or exchange is sent to our customer service representative via email and confirmed by our side to proceed the return or exchange; and

6.1.4 the merchandise is returned to us at our specified address within a limited period specified by us.

6.2  You agree and accept that merchandise is acceptable for exchange subject to stocks availability.


  1. 7. Disclaimer of Warranties and Limitation of Liability

7.1  We do not represent or warrant that access to our site, or any part of it, will be uninterrupted, reliable or fault-free.

7.2  We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.

7.3  We do not represent or warrant that:

7.3.1 any services (whether or not provided by us) will be provided with due care and skill; or

7.3.2 any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).

7.4  You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

7.5  To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:

7.5.1 any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site or any information on our site;

7.5.2 the unavailability of our site (or any part of it), merchandise or services;

7.5.3 any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;

7.5.4 any merchandise not being of merchantable quality or fit for their intended purpose; or

7.5.5 any misrepresentation on or relating to our site, the merchandise or the services.

7.6  Save as required by law:

7.6.1 we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and

7.6.2 we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.

7.7  You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.

7.8  You agree that each of these limitations is reasonable having regard to the nature of our site.

7.9  None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.


7.10 Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.


  1. 8. Content

8.1  The intellectual property rights in all Content are owned, controlled or licensed by or to us. Except for the rights granted to you under clause 8.2, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.

8.2  Subject to these terms and conditions, you may use the Content for your own personal purposes.

8.3  Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:

8.3.1 use the Content for any commercial or other non-personal purpose;

8.3.2 make any copies of the Content or transfer the Content to any other device or any other person; or

8.3.3 otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.

8.4  You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.

8.5  We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.


  1. 9. Termination

9.1  We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.

9.2  Any rights that have accrued to either party at the date of termination will remain enforceable after termination.


  1. 10. Intellectual Property

10.1  All intellectual property rights in the Content, design, text, graphics and other material on our site and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any authorised used without our prior written permission is strictly prohibited.

10.2  All trade marks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.


  1. 11. General

11.1  We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.

11.2  We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.

11.3  We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.

11.4  We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.

11.5  If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.

11.6  We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.

11.7  You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.

11.8  No person other than the Company (which shall include its successors and assigns) and you will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap.623) to enforce or enjoy the benefit of any of the provisions of these terms and conditions.

11.9  These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.

11.10 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.

11.11 In case of discrepancies between the English and Chinese versions of these terms and conditions, the English version shall prevail.


Privacy Policy Statement


Lorence Chemical Company Limited and its associated companies (“we/ the Group”) respect your legal rights in connection with your personal data.  We are committed to protecting the privacy, confidentiality and security of the personal data which we hold and pledge to comply with the requirements of Personal Data (Privacy) Ordinance (the “Ordinance”).  This Privacy Policy Statement sets out our policies and practices in relation to how we protect, use and handle your personal data.

Collection of Personal Data

From time to time and for the purpose of carrying on any of our operation or business, you may be requested to supply personal data to us.  Types of personal data collected by us may include, but may not be limited to:-

  1. Your personal information and contact information such as your name, telephone number, email address, residential address, correspondence address and/or billing address;
  2. Your business information such as company name and business title;
  3. Your credit card information such as name of cardholder, card number and expiry date;
  4. Your account details, including account numbers, or user accounts; and
  5. Any other information as necessary for the provision of our services to you.

Supply of personal data to us is generally non-obligatory but failure to do so may result in us being unable to process your applications or provide you with the relevant services.

Use of Personal Data

Your personal data may be used for the following purposes or other purposes which are directly related to the following purposes:-

  1. processing of your application for our account;
  2. enabling the sale of our merchandise and the provision of our services to you;
  3. conducting identity verification at the time of your application for our account;
  4. processing of payment instructions or collection of amounts outstanding from you in relation to the sale of our merchandise and the provision of our services;
  5. marketing of our merchandise and services;
  6. delivering updated information about the Group and its events and activities;
  7. following up and processing application or registration for events and activities;
  8. subscription of electronic newsletters and publications;
  9. conducting market research or opinion surveys;
  10. handling your complaints and enquiries;
  11. compliance with applicable laws, rules and regulations.


Direct Marketing

Occasionally, your personal data such as your name, phone number, your correspondence address and email address may be used in direct marketing for sending you marketing or promotional communications containing news and/or promotions about events or activities organised or arranged by us. We may not use your personal data or provide your personal data to other persons for use in direct marketing unless we have firstly obtained your consent (which includes not indicating an objection) to any intended use or provision.

You can always opt-out from receiving such marketing or promotional communications free-of-charge by contacting us (whose contact details can be found below).

Mailing List

If you provide your e-mail address, we may from time to time contact you with our updated information and newsletters. Any e-mails sent to you by us offer you the option to be removed from the e-mail mailing list. (See the ‘Access to and Correction of Personal Data’ section)

Use of Cookies

We may use “cookies” on this site in order to enable tighter security, to enable you to keep browsing, to personalize sites for you, and to build online user or visitor profiles.  If you want to disallow the use of cookies, you can do so on your own web browser.

Transfer of Personal Data 

The personal data provided by you herein will be kept confidential and will not be sold to third parties.  They may however be made available, on a need-to-know basis, to the following parties as necessary for any of the purposes stated in the ‘Use of Personal Data’ section above:

  1. Members of the Group, our employees and the operating units operated by us;
  2. Our agent, contractor or third-party service provider who provides administrative, telecommunications, computer, information technology, payment or other services to us in connection with its operation;
  3. Persons, government, regulatory or law enforcement authorities or administrative organizations to whom we are required by law or the court to disclose or transfer your personal data; and
  4. Persons under a duty of confidentiality to us, including our accountants, legal advisers or other professional advisers.


Links to Third Party Websites

Our Websites may contain links to other sites and pages which are operated by third parties. We have no control over the content of the linked websites or the way in which the operators of those websites deal with your personal data. You should review the privacy policy for those third party websites to understand the ways in which your personal data may be used by those third parties.


Data Retention

Unless there is a mandatory legal requirement for us to keep your personal data for a specified period, we will only retain your personal data for as long as is necessary to fulfill the purposes for which the personal data were originally collected, or its directly related purposes.


Changes to the Privacy Policy Statement

We may change this Privacy Policy Statement from time to time. We encourage you to check this Privacy Policy Statement occasionally to ensure that you are aware of the most recent version.


Access to and Correction of Personal Data

You are entitled to request access to the personal data held by us about you and to correct and erase such data in accordance with the provision of the Ordinance. We may charge a reasonable fee for the processing of such data access request.  Request for access, correction and/or erasure of your personal data, as well as withdrawal of consent, where applicable, should be made by sending an email to




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